Upgrading or improvement of informal settlements espouses a general shift from negative approaches such as forced eviction, benign neglect, and involuntary resettlement, to more positive approaches such as self-help and in situ upgrading, enabling, and rights-based policies.

The firm has experience in working in various informal settlements, especially in areas of planning, land surveying, socio-economic surveys, community development, preparation of resettlement action plans, and tenure regularization. Some of the informal settlements the firm has offered services include; Kasarani & Eastleigh in Elburgon-Nakuru, Keringet-Kuresoi South, Tarabete-Naivasha, Kimangaru-Embu, Kahawa Soweto, Kambi Moto in Nairobi, Kibera, Dandora, KCC in Kariobangi South, Misri in Limuru, Mukuru, and Riruta informal settlement, Hodihodi, Maganda, and Kilimanjaro informal settlements in Mombasa; Sir Ali and Kibokoni in Malindi; and Kunda Kindu, Kaango Mosquito and Mjini in Kitui, among others.